FAQ
Frequently asked questions and troubleshooting for Coach Watts.
Getting started
How long does initial data sync take?
Most integrations sync recent activities within minutes. A full historical backfill can take up to an hour depending on how much history the platform provides.
Do I need multiple integrations?
At minimum, connect one activity source (Strava, Garmin, or Intervals.icu). For recovery-aware coaching, add a wellness source (Oura, WHOOP, or Garmin overnight metrics).
Can I use Coach Watts without a power meter?
Yes. The AI uses heart rate, pace, and perceived effort when power is unavailable. Power data improves analysis quality for cycling.
Data & sync
My workout is missing
- Confirm the activity exists on the source platform (Strava, Garmin, etc.)
- Click Sync on the Dashboard
- Wait 10 minutes and check again
- See your integration guide for provider-specific issues
I see duplicate workouts
The same activity may sync from multiple sources (e.g., Garmin → Strava → Coach Watts). Open Activities → Deduplicate to scan and review proposed groups. Configure future automatic processing under Settings → Apps → Ingestion Settings. You can also drag one completed workout onto another completed workout in calendar view.
See Duplicate Workouts & Versions before merging or correcting an existing version link.
How do I upload a workout manually?
Use Dashboard → Upload or Workouts → Upload to submit a .fit file.
AI coaching
How is the AI coach different from ChatGPT?
The Coach Watts AI has direct access to your training data, plans, recovery metrics, and nutrition logs. It can modify your plan, log wellness, and generate structured workouts — not just give generic advice.
Can the AI change my plan without asking?
The AI shows previews before executing plan changes. You can always ask it to revise or undo modifications in Chat.
What are "durable turns"?
Every Chat message is part of a persistent conversation turn. Complex requests (like generating a training block) run in the background and notify you when complete.
Coaching
How do I connect with my coach?
Generate an invite code on the Coaching → My Coaches tab and share it with your coach, or accept their invite link / Start page flow. See Working with a Coach.
Can my coach see all my data?
Coaches you connect with can view training data, plans, and AI recommendations permitted by that relationship. You can revoke access at any time from Coaching → My Coaches. Coaches never need your password.
Account & billing
How do I change or cancel my subscription?
Open Settings → Billing, then Manage to use the payment portal for plan changes, payment method updates, invoices, or cancellation. See Account & Billing.
I paid but still see Free
Wait for confirmation, use Sync on Billing if shown, and avoid multiple checkout sessions. Details and past-due recovery are in Account & Billing.
How do I delete my account?
Go to Settings → Danger Zone. Account deletion is permanent and removes your data per our privacy policy. Canceling a subscription does not delete the account.
How do I export my data?
Data export options are available in Settings → Danger Zone. See Data & Privacy.
I cannot sign in
Use the sign-in page's password reset or magic-link options for your email. If onboarding keeps redirecting you, complete both consent checkboxes, then sign out and back in. See Getting Started.
Metrics
Why does my TSS (or Form) look wrong?
Confirm sport thresholds (FTP, LTHR, pace) under Settings → Sports, that the correct activity was used as primary if duplicates exist, and that wellness/load charts use the date range you expect. See Metrics & Scoring and the Glossary.
Normalized power is lower than average power — is that a bug?
Not necessarily. Normalized power weights variability; steady rides can show NP close to average, while some noisy or short files look surprising. Re-check device calibration and that streams imported completely.
Still stuck?
- Ask in Discord
- Open a ticket via the Help Center
- Ask Chat: "Help me create a support ticket"